1. Who we are and what we do
Mālama & Co. ("Mālama," "we," "us") is a medical travel concierge based in Ontario, Canada. We provide travel, logistics, hospitality, and translation support to Canadians who have independently decided to seek healthcare in China.
Our services include things like setting up travel apps, arranging hotels and ground transport, coordinating with a hospital's international patient desk, arranging translation and interpreter support, and general orientation and trip planning.
2. What we do not do
We are not a medical provider, hospital, clinic, or healthcare practitioner, and we are not a licensed travel agency unless and where separately stated. We do not:
- provide medical advice, diagnosis, treatment recommendations, or second opinions;
- refer you to, endorse, or select a hospital, doctor, or treatment for your condition;
- make any representation about the quality, safety, or outcome of any medical care;
- guarantee any medical result, recovery, or outcome of any kind.
All medical decisions, consent, and care are strictly between you and the hospital and clinicians you choose to engage directly. You engage the hospital yourself and sign the hospital's own consent forms.
3. No guarantee of outcomes
Travel, healthcare abroad, and medical procedures carry inherent risks. We do not control and are not responsible for the medical care you receive, the decisions or performance of any hospital, clinician, driver, hotel, interpreter, or other third party, or the outcome of any treatment. Nothing we say — including sharing our founder's personal experience — is a promise that your experience or result will be the same.
4. Third parties
Hospitals, clinicians, interpreters, drivers, hotels, airlines, and other providers are independent third parties. We may help you connect with or arrange them, but we do not employ or control them and are not liable for their acts, omissions, pricing, or services. Where possible, you contract and pay these providers directly.
5. Payments
Our concierge fees are as quoted to you in writing before you engage us. Wherever possible, you pay hospitals, hotels, flights, and other providers directly to those providers; we do not mark up or take commission on your medical care. Fee ranges shown on our website are estimates; your final quote is confirmed after a consultation. Refund and cancellation terms will be set out in your individual services agreement.
6. Your responsibilities
- You are responsible for your own medical decisions and for satisfying yourself about any hospital or treatment before you travel.
- You are responsible for your passport, visa, travel insurance, and fitness to travel.
- You agree to give us accurate information needed to arrange your logistics.
- We strongly encourage independent travel and medical/travel insurance appropriate to your trip.
7. Limitation of liability
To the fullest extent permitted by law, Mālama & Co.'s total liability arising out of or relating to our services is limited to the concierge fees you paid us for the trip in question. We are not liable for indirect, incidental, or consequential losses, or for any medical outcome or third-party act or omission. (Final wording to be set by counsel.)
8. Privacy
We collect only the information needed to arrange your travel and logistics, and we handle it in accordance with applicable Canadian privacy law. A full privacy policy will accompany these terms. We do not sell your information.
9. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. (To be confirmed by counsel.)
10. Contact
Questions about these terms can be directed to Mālama & Co. through the contact details on our home page.
Draft prepared for legal review. Not yet effective. Version 0.1.